Definitions and interpretation
collectively all information that you submit to us via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
the General Data Protection Regulation (EU) 2016/679;
The website owner
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by us and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to us and accessing the Website in connection with the provision of such services; and
the website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision includes any modification or amendment of it;
4. For purposes of the applicable Data Protection Laws, We are the "data controller". This means that we determine the purposes for which, and the manner in which, your Data is processed.
5. We may collect the following Data, which includes personal Data, from you:
b. contact Information such as email addresses and telephone numbers;
How we collect Data
6. We collect Data in the following ways:
a. data is given to us by you; and
b. data is collected automatically.
Data that is given to us by you
7. We will collect your Data in a number of ways, for example:
a. when you contact us through the Website, by telephone, post, e-mail or through any other means;
b. completing the enquiry form;
Data that is collected automatically
8. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
Who we share Data with
11. We may share your Data with the following groups of people for the following reasons:
a. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
Keeping Data secure
12. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
13. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via the email link on our website
14. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
16. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
17. You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
18. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via the e-mail address link on our website.
19. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
20. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
23. We may also disclose Data to a prospective purchaser of our business or any part of it.
24. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
26. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
27. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
28. This Website may place the following Cookies:
Type of Cookie
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
29. You can find a list of Cookies that we use in the Cookies Schedule.
30. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
31. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
32. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
33. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
36. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
37. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact us using the email link on our website
11 January 2019
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
Description of Cookie
Strictly necessary cookies
We use this session cookie to remember you and maintain your session whilst you are using our website
We use the following analytical/performance cookies:
Description of Cookie
Analytical or performance cookies
We use this cookie to help us analyse how users use the website
We use the following functionality cookies:
Description of Cookie
We use this cookie to identify your computer and analyse traffic patterns on our website
Terms & Conditions
Welcome to Swim4Sure Swimming School. We will work with, alongside pool providers policies in order to provide safe, quality swimming lessons that build confidence and ability, using qualified swimming teachers at all times. It is important for all members of Swim4Sure Swimming School to agree and adhere to our Terms & Conditions and Code of Conduct, detailed here:
Terms & Conditions
Full Payment is required with the initial enrolment form. A place cannot be confirmed unless payment has been made.
Payments can be made by Cash or Bank Transfer. We are unable to accept cheques due to online banking systems in place.
Places are allocated on a first come first served basis or availability of class to waiting list. Demand can be high so prompt registration is advised.
All parents and swimmers must agree and adhere to the Swim4Sure Swimming School Terms & Conditions and Code of Conduct and sign on their booking in form to say they understand and agree to them.
If you wish to take a holiday during the term, or are absent due to illness, you will still be charged for the full term. You will of course retain your place on the course for that term.
The member consents to Swim4Sure Swimming School processing any personal data they provide because of enrolment/re-enrolment. Data will not be sent to any third party. Swim4Sure will uphold new policies put in place by the GDPR by providing clear and concise options of how swimmers would prefer to be contacted vi email, telephone or text message. We will also ensure that all data of any swimmers will be removed if advised so by swimmers that are no longer receiving a service from us. Swim4Sure will always uphold a lawful basis for processing personal date that we hold for all our swimmers.
There are a maximum number of participants for each session. Should classes be full then a waiting list will be put into operation.
As soon as a new place becomes available, in the appropriate ability level, you will be offered that place.
Please inform the Swim4Sure Swimming School as soon as possible if you no longer wish to be kept on the waiting list to offer places to others and to uphold data protection laws.
If you cancel your place after the start of the term, then no refund will be given.
Refund/credits are not given if your child refuses to get into the water or you change your mind.
Swim4Sure Swimming School reserves the right to change or cancel a course at any time. Arrangements will be made to reschedule where possible if not refunds will be payable.
Missed classes cannot be refunded or carried over to following courses.
Any cancellations due to power cuts, restricted access to hosting pool site, adverse weather, disasters, terrorism, war and pandemics will not be refundable, as these are out of our control.
If you have issues you would like to raise in relation to your child's lessons, please contact Swim4Sure Swimming School straight away, as it is more difficult to address these if you leave it until the end of term.
Should a lesson already be in progress or about to start and have to be cleared for any reason then Swim4Sure Swimming School is under no obligation to refund the lesson or part thereof.
Holidays - if you wish to take a holiday during the term, you will still be charged for the full term. You will of course retain your place on the course for that term.
When you sign for our terms & conditions, you take responsibility for any medical information you have provided to us.
Medical conditions must be disclosed to Swim4Sure Swimming School regarding the health of you, your child or those who you have placed your child in care with, for the purposes of attending swimming sessions. All information received is treated in confidence and with sensitivity and adheres to the new GDPR laws.
If your child has a heavy cold, sinusitis or an ear infection we recommend they do not swim. Refunds are not given for missed lessons due to sickness, please contact Swim4Sure Swimming School about applicable catch up lessons.
Following on from sickness we request your child be clear of any symptoms for 48 hours prior to attendance at class.
Adults and children must not swim if they have had a diarrhoeal illness in the past 14 days, as advised by the NHS.
If a swimmer has broken a limb, requires an operation or has been given a medical reason why they cannot attend the remaining lessons, then we will consider transferring the lessons to the next term, or offering extra lessons if we can accommodate this. This is subject to a doctor’s note being received. Only the number of weeks remaining from the term will be held and carried over and the weeks cannot be backdated for missed lessons.
Swimmers already having lessons with Swim4Sure Swimming School will have priority on places provided they re-book and pay on time. If we do not receive your payment by the due date, as advertised, then your child's place may be allocated to another person. If you have a change request, please ask - we will then get back to you with possible spaces once all allocated spaces have been confirmed. Re-bookings are normally done towards the end of the second half of the term. However, it may not always be possible to book or re-book your child's first choice. The group that the child is placed in will be at the teacher's discretion. Payment is due before the start of any lessons. Term dates are detailed on the Swim4Sure Swimming School Social media pages and in the re-enrolment letter as per details on renewal details on renewal email of sessions.
All Instructors are qualified, insured and experienced swimming teachers and hold the relevant ASA / IOS certificate(s).
We pride ourselves on our high Instructor to Swimmer ratio, ensuring your child will receive above average attention.
As some physical contact with your child is unavoidable all staff adhere to Child Protection Procedures and are DBS (CRB) checked as well as completing the IOS manual handling course.
Swim4Sure Swimming School reserves the right to replace advertised coaches or programmes where unavoidable.
If an instructor is unwell or cannot attend a session, Swim4Sure Swimming School will endeavour to provide a cover teacher.
Pool closures happen on rare occasions, making it necessary to cancel lessons. If it is possible we will telephone all available telephone numbers, we have for you and or email.
If a pool is closed due to a fault on our part that is within our control or on the pools part, such as pool plant failure, water heating, chemical or quality problems, we will endeavour to secure an alternative pool to utilise accordingly via email or telephone. If you are not re-enrolling for the following term then we are unable to refund any lessons, offered above.
For pool maintenance closure for which advanced notice is given, you will be advised in your enrolment letter and cost of lesson deducted from your term’s fee.
Swim4Sure Swimming School does not accept responsibility for any damage or loss of property or articles left on the premises (whether being worn or left in the pool/changing rooms) or within the grounds/car park of the premises.
All our pools are on private property and some may have School restricted parking, large/deep ponds, farm machinery, farm buildings close by.
Please make sure you are parked in the allocated parking spaces only if available. Please do not park on any grassed areas.
Parents/guardians must supervise children at all times inside and outside the pool building and parking areas.
All users of the private pools are to make themselves familiar with the individual pool’s rules.
Parents/guardians are responsible for their children always in both the changing area and entrance area. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Children are not Swim4Sure Swimming School responsibility until the instructor takes them in the water.
Parents should remain in the pool building when their child/ren is/are swimming.
In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s), Swim4Sure Swimming School the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Swim4Sure Swimming School sessions is done so entirely at your and their own risk.
Swim4Sure Swimming School shall not be held responsible for any personal injury or fatality that may occur.
Responsibility for all applications of swimming practised outside of the Swim4Sure classes both now and in the future is borne by you and not Swim4Sure Swimming School.
Swim4Sure Swimming School does not take any responsibility for the application of any Baby Swimming practices described or shown in books and videos.
The recommendations, ideas and techniques expressed and described in Swim4Sure classes, as well as in books and videos endorsed by Swim4Sure cannot be regarded as a substitute for the advice of qualified medical practitioners. Any uses to which the recommendations, ideas and techniques are solely at your discretion.
Please note that due to child protection regulations photography (including camera phones) and video filming are NOT permitted during Swim4Sure Swimming School lessons or photo sessions arranged by Swim4Sure Swimming School.
Official photoshoots are offered by Swim4Sure Swimming School throughout the year for which we obtain signed consent. Swim4Sure Swimming School reserves the right to use our over/underwater photographs for publicity purposes. However, in each instance we will endeavour to inform you first.
All Swim4Sure Swimming School photography, logos and illustrations are the copyright of Swim4Sure Swimming School (or credited party). Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
Swim4Sure Swimming School cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Photography” by any party.
Swim4Sure Swimming School Code of Conduct
Swimmers should not eat for at least 1 hour prior to swimming.
Please arrive for the teaching session on time.
As a general rule of thumb, do not enter the pool area prior to your lesson start time. Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere.
Only enter the pool (water) once your instructor has invited you to do so.
Listen to what your instructor tells you. If you don’t understand, please ask.
The following action is seen as disorderly behaviour: running, diving, jumping, ducking, fighting, bombing, shouting and throwing items. If you are warned and behaviour persists you will be asked to leave.
Do not 'dangle' babies into the water at the side of the pool, you may be asked to the leave the pool area and not continue your session if this occurs.
Swimming goggles, including those with ophthalmic prescription lenses, may be worn at the wearers own risk.
To avoid injury the wearing of spectacles in the water by a swimmer during a session is not recommended. Care of spectacles is the responsibility of the parent/guardian.
Jewellery can be a hazard and should not be worn during swimming, including earrings.
Appropriate swimwear should be worn at all times in the swimming pool and communal changing areas.
During lessons parents/guardians must not interrupt or communicate with the teacher, distract the pupils or approach the poolside, unless it is a matter of health and safety, as you may endanger the safety of the pupils and other pool users.
Please ensure long hair is tied up.
In the event of any emergency the person in charge will follow the pool's emergency action plan (EAP).
All swimmers and spectators will immediately stop what they are doing and wait quietly for further instructions.
Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the sides of the pool, leave the water and stand back from the side.
Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building.
In the interests of hygiene
All swimmers must shower and go to the toilet before they enter the water as this helps to keep the pool clean and maximises their learning time.
Do not take any food or drink into the changing rooms.
No buggies in the changing rooms, please leave them outside.
Shoes must not be worn in changing areas and pool hallway; all shoes are to be left by entrance doorway.
Babies and toddlers are prone to all sorts of mishaps. All babies, until they are potty trained, must wear double protection nappies in the pool consisting of a disposable swim nappy underneath a leakproof re-usable swim nappy. Swim4Sure Swimming School reserves the right to refuse admission to the swimming pool without the appropriate swimwear.
At the request of all pool owners, used or soiled nappies should not be disposed of in changing room / pool bins. Please double bag and take home.
Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Please use the mops available in the changing areas to mop up any puddles of water from wet swimwear or using the shower to avoid slippage and keep the changing areas clean and tidy to ensure a comfortable changing environment for all users.
Changes to Terms and Conditions / Code of Conduct
From time to time Swim4Sure Swimming School may update these terms by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non-acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.
Should you require any further information or advice please do not hesitate to contact:
Assisted senior and oap swimming